Refund Policy

Effective Date: Novermber 6, 2024

RecordsKeeper.AI provides digital services and products that are available for purchase through both online and offline channels. By purchasing any RecordsKeeper.AI product or service, you acknowledge and agree to the terms outlined in this Refund Policy.

1. No Refund Policy

Except as expressly stated in our Terms of Usage, all payments made to RecordsKeeper.AI are final and non-refundable. This includes, but is not limited to:

Subscription fees for SaaS services.
One-time purchases of digital products, tools, or software modules.
Custom development services, professional support, or consultation services.
Any fees paid for upgrades, add-ons, or additional services.

RecordsKeeper.AI does not offer refunds or prorated reimbursements for any unused portion of a subscription if you choose to cancel before the end of the billing cycle.

2. Free Trial and Demo

To ensure that our services meet your needs before making a purchase, RecordsKeeper.AI may, at its sole discretion, provide a free trial or demo. We strongly encourage users to take advantage of these options to evaluate the features, functionality, and compatibility of our services.

Users can request a demo of RecordsKeeper.AI services before making a purchase decision.
Key features of our SaaS platform are available and fully functional in the free trial period.
Purchases made after a free trial or demo period are considered final and non-refundable.

3. Payments Made in Error

If you believe you have been charged incorrectly or have encountered a billing error, you must submit a support request at [email protected] within seven (7) days of the transaction. Your request must include the following details:

Transaction ID and payment details.
A description of the issue and the reason for the refund request.
Any supporting documents or screenshots to substantiate the claim.

Upon receiving your request, our support team will review the case and respond within 48 business hours. If you do not receive a response, please check your spam or junk folder, as automated emails may sometimes be filtered.

4. Non-Refundable Situations

Refunds will not be granted under the following circumstances:

Failure to cancel a subscription before renewal.
Change of mind after purchase.
Non-usage of the purchased services or products.
Technical issues arising from the user’s hardware, software, or network environment.
Violations of RecordsKeeper.AI‘s Terms of Usage, resulting in account termination.

5. How to Contact Us

If you have any questions about our Refund Policy or need assistance with a billing issue, you can reach us at:

Email: [email protected]

By making a purchase with RecordsKeeper.AI, you acknowledge that you have read, understood, and agreed to this Refund Policy.

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